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Support Forum
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Visit our official company forum at KVR Audio:
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Forum
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What´s the license agreement for bitr samples and sounds?
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What about backups of the samples and sounds?
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You don´t need a backup. If a CD or DVD is broken someday or your harddisk with our downloaded samples is crashed you can get a replacement. In case
of a CD or
DVD we charge only the costs for shipping. If you have a download product like Fusion Sample Libraries or TSW Pro II VST you can request new
download links.
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What data formats are the samples?
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It´s always mentioned on the individual product page. If you want to convert to a specific native format we recommend two software products: AWave
and
Extranslator. See the extra information below and visit the manufacturer´s website for demo versions. The sample data conversion results are very
good, actually
it´s a useful purchase for every sampler owner. wusik.com provides a Preset data converter, chickensys a Fusion Converter.
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VST Instruments and Sample library updates and upgrades?
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In some cases we´re offering upgrades and updates for our VST Instruments and Sample Libraries. For example: If you´re owner of the TSW VST you
can
upgrade to TSW Pro II VST version. Minimoog Classics Audio Sampling CD owners can update to the new CD-ROM (Akai Format) or MyMinimoog by
kpr (Alesis Fusion),
etc. The updates are not listed in the online-store, please send a mail and your upgrade or update will be process manually. For more
details just visit our
company forum at kvraudio.com or send a mail to sales@backintimerecords. Some updates are free, depends on the product, and
we charge a reasonable fee for
product upgrades.
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PDF documentations?
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We´re providing sample documentations (PDF) and CD booklets up to 40 pages. A product usually comes with a PDF doc, which is more convenient: You
can
print this out in any page size and view them on computer monitor too. If you´re an owner of an older sample CD like Korg Universe you can request
the latest PDF
"The KORG Universe Files", a 50+ page eBook.
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Sample on Demand?
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You´re looking for specific samples? We can compile your personal selection. And you can get a unique created sample personally for you, your movie,
computer animation, game. Just send your request to info@backintimerecords.de.
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Production Quality
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Learn more about our unique production process and the worldwide network of Back In Time Records on the Production Quality page.
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Production Quality
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About us
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The who is who of Back In Time Records on the About us page.
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About us
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Manufacturer References
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Back In Time Records is producing high quality sample library and instrument content for several acclaimed manufacturers. Find out more on the
References
page.
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References
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I want to sell the purchased bitr product to someone else, how is the processing?
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If you don't need the purchased bitr product anymore and want to sell to someone else as second hand product you must do following: 1. You are responsible
for the data transfer to your customer. 2. The new customer must register the product at bitr by sending us a mail with his name and mail address. 3. You must
delete our product from all your storage devives. 4. If you already published music etc. using our product you can't sell it as second hand product. 5. We charge
a handling fee of Euro 10.00 for the new registering of your customer, payable in advance by you. 6. Second hand products can not be upgraded, to be fair
you
should tell this your customer.
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Recommended sample conversion software tools
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The multi-function Extranslator software is a versatile sample format converter for PC, for details and
download visit the manufacturer website:
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Extranslator
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AWave is a very powerful wave conversion tool. The selection on wave formats is huge and the program
is easy to handle. For details and download visit the
manufacturers website:
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FMJ Soft
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General Help Desk:
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